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Session 207: Using Data, Knowledge, and Analytics to Make Better Business Decisions: The First American Corp. Experience

Pete McGarahan (Senior Director, First American)

Brandon Caudle (Senior IT Manager , First American Corp)

Location: Colonial A/B

Date: Tuesday, November 12

Time: 11:15am - 12:15pm

Pass Type: Conference & Expo Package

Track: Innovating and Disrupting at First American

Format: Case Study

Vault Recording: TBD

Better decision making depends on the quality of the data, the relentless pursuit of questioning, and measurable action taken based on the findings. In this session, attendees will take a deep dive into First American's operational experience using data, knowledge, and analytical thinking to identify opportunities for continuous improvement, implement new ideas, deflect, or eliminate contacts and work effort, uncover workflow automation opportunities, and shift resolution closer to the customer. The First American leadership team is empowered to challenge the numbers, ask relevant questions, and identify trends, all of which requires a deeper understanding of data and analytics. Learn how they use baseline and actual data to justify and quantify the success and impact of every decision or action—and how you can, too!