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Session 205: A New Service Management Partnership: Humanity and AI

Kevin Smith  (SVP, IVANTI)

Location: Olympic

Date: Tuesday, November 12

Time: 11:15 am - 12:15 pm

Pass Type: Conference & Expo Package

Track: Optimizing Culture and Leadership

Format: Session

Vault Recording: TBD

Audience Level: All

Much has been said about the role of AI and automation in IT and service management, but in most cases, we’ve failed to look at one vital element of this initiative: the partnership that will emerge between AI and the people, or rather, the humanity of IT and service management. This new partnership is not what people expect and is critical to the success of both the service management organization of the future, and even more importantly to the success of the business. Attend this session to learn about how IT and service management are poised to change in the next 10 years, the role of people as AI and automation play a bigger role, and how people and AI can partner and make each other better.

Presentation File