This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
November 9-13, 2019
Omni Resort at ChampionsGate Orlando, FL
SCHEDULE BUILDER
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Much has been said about the role of AI and automation in IT and service management, but in most cases, we’ve failed to look at one vital element of this initiative: the partnership that will emerge between AI and the people, or rather, the humanity of IT and service management. This new partnership is not what people expect and is critical to the success of both the service management organization of the future, and even more importantly to the success of the business. Attend this session to learn about how IT and service management are poised to change in the next 10 years, the role of people as AI and automation play a bigger role, and how people and AI can partner and make each other better.