Service Management World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Session 203: The Konmari Approach to Improving Service Delivery

Rae Ann Bruno  (Principal, Business Solutions Training)

Location: Royal Dublin

Date: Tuesday, November 12

Time: 11:15 am - 12:15 pm

Pass Type: Conference & Expo Package

Track: Driving Strategic Decision-Making

Format: Session

Vault Recording: TBD

Audience Level: All

Making everything visible at a glance, working by category, making sure it sparks joy, showing appreciation for what you discard—Marie Kondo has a system for tidying up that works for any type of situation…even improving service delivery! Attend this session to learn a system for assessing your current service delivery and identifying ways to improve and facilitate organizational culture change that results in buy-in, increased efficiency and effectiveness, and improved morale (spark joy)!

Presentation File

Bruno_203.pdf