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Robert Cheyne (ITSM Process Manager, Texas A&M University)
Date: Tuesday, November 12
Time: 11:15am - 12:15pm
Pass Type: Conference & Expo Package, Executive Connections
Track: Implementing and Optimizing Services
Format: Case Study
Vault Recording: TBD
Audience Level: All
Texas A&M’s Division of IT has struggled with populating the configuration management database (CMDB) with valid and useful data. In this session, Robert Cheyne will share how TAMU has created a service-aware environment, step by step, from setup and governance, to discovery and population, and to service mapping and event management. Participants will see real-life examples of TAMU’s CMDB, and they’ll walk away with ideas and recommendations they can use in their own environments.