Shannon Cepica (Senior Director , University of Texas at Dallas)
Date: Tuesday, October 16
Time: 11:15am - 12:15pm
Pass Type: Conference and Expo Package - Get your pass now!
Track: Decisions That Drive Results
Format: 60-Minute Case Study
Vault Recording: TBD
When costs are being cut, IT operations is a prime target. But cut too much, or ut in the wrong places, and service quality goes down. If you’re an organization with limited budget and you’re being told to cut costs, wouldn’t it be nice to have the data to drive those conversations so you can meet the needs of the organization and keep your customers happy?
What did the IT department at the University of Texas at Dallas (UTD) do? We started measuring costs and linking them to actual customer outcomes. The result? Every decision—what services to provide, how to provide them—is based on how valuable that service is to the university. Stakeholders from across the university have started seeing the value of IT services, not just the cost. Attend this session to find out how UTD used IT financial management (ITFM) to measure value and improve the ROI of IT services. Shannon will outline the key principles of ITFM and then show how they applied those principles to change the experience and satisfaction of UTD’s customers.