Charles Betz (Principal Analyst, Forrester)
Date: Tuesday, October 16
Time: 11:15am - 12:15pm
Pass Type: Conference and Expo Package - Get your pass now!
Track: Service Management Beyond IT (It’s a Big World After All)
Format: 60-Minute Expert Presentation
Vault Recording: TBD
Enterprise service management (ESM) has become a leading trend in the crowded IT service management (ITSM) market. By expanding service thinking and the service portal beyond the IT organization, as well as speeding up platform-as-a-service (PaaS) workflow development, vendors and infrastructure and operations (I&O) professionals are unlocking new value. Forrester Research completed the first comprehensive survey of this evolving market this summer, covering 13 major vendors. Charles will present these findings here.