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Session 107: Operationalizing A Business-Focused Service Strategy

Pete McGarahan (Senior Director, First American)

Location: Royal Dublin

Date: Tuesday, November 12

Time: 10:00am - 11:00am

Pass Type: Conference & Expo Package

Track: Innovating and Disrupting at First American

Format: Case Study

Vault Recording: TBD

Consistent service and support designed to meet the needs and expectations of the business must be delivered with the customer top-of-mind. A service leader must take the time and the opportunity to learn the business, develop trusted relationships with business leaders, and build a team that can consistently deliver valued services. It’s critical that the values and priorities of the service strategy are operationally visible and experienced in every customer interaction. Knowing how the business works is critical! Knowing how your team can be best utilized by properly supporting them with the right training, processes, tools, knowledge, and leadership is essential! Join Pete McGarahan as he shares his First American journey, highlighting the importance of culture, values, relationships, and leadership.