Session 106: Zero Strategy: Disruption Through Reduction

Julie Mohr (Author and Speaker, JulieLMohr.com)

Location: Congressional A/B

Date: Tuesday, October 16

Time: 10:00am - 11:00am

Pass Type: Conference and Expo Package - Get your pass now!

Track: Envisioning the Future – Disruptors and Innovators

Format: 60-Minute Expert Presentation

Vault Recording: TBD

Innovation is more than just a trend; it’s a requirement for organizations that want to stay competitive in today's economy. But many organizations struggle with developing strategies that enable them to innovate and truly serve customers in new ways. Without innovative strategies, your company is likely to underserve your customers and experience lower customer satisfaction. How do we create an environment primed for innovation? How do we identify ways to innovate and drive change? How do we disrupt our traditional ways of thinking to keep in front of the competition? How do we keep our current customers happy while developing services that will entice new customers? It begins with understanding how your organization works today. In this session, we will discuss a zero strategy and identify common strategies to reduce the transactional work in organization and disrupt existing delivery models.