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Session 104: Teaching an Old Yellow Jacket New Tricks: Adopting Change Management

Vicki Rogers (ITSM Change Manager Sr., Georgia Institute of Technology)

Date: Tuesday, November 12

Time: 10:00am - 11:00am

Pass Type: Conference & Expo Package

Track: Implementing and Optimizing Services

Format: Case Study

Vault Recording: TBD

Audience Level: All

"They always say time changes things, but you actually have to change them yourself." –Andy Warhol
The IT change management process is designed to help control the lifecycle of strategic, tactical, and operational changes to IT services through standardized procedures. The goal of change management is to control risk and minimize disruption to associated IT services and business operations. Georgia Institute of Technology introduced change management in 2018, and in this session, participants will learn about Georgia Tech's process and how it managed adoption, along with successes and lessons learned. Leave with a clearer understanding of change management, how it can work in a higher education setting, and how your organization, too, can survive adopting change management.