Session 104: Stranger in a Strange Land: The World Beyond ITIL (Case Study)

David Mainville (CEO, Navvia)

Location: Augusta

Date: Tuesday, October 16

Time: 10:00am - 11:00am

Pass Type: Conference and Expo Package - Get your pass now!

Track: Connecting the Dots

Format: 60-Minute Case Study

Vault Recording: TBD

After three decades, we’re all fluent in ITIL. There’s comfort in knowing our incidents from our problems. But the world is changing. We've entered new territory, and the languages spoken there are those of Agile, DevOps, and digital transformation. Are the common phrases and standard structure of ITIL still relevant in today's world?

The fact is, while there is overlap between frameworks, each has unique aspects that when combined maximize business value. Join David Mainville for an interactive discussion into translating your existing knowledge and expertise into the language of the new service management.