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Session 102: Fishing for GREAT Service Delivery? Hook VeriSM's Management Mesh!

Suzanne Van Hove (CEO, SED-IT)

Location: Olympic

Date: Tuesday, November 12

Time: 10:00am - 11:00am

Pass Type: Conference & Expo Package

Track: Connecting the Dots

Format: Session

Vault Recording: TBD

Audience Level: Intermediate/Advanced

One revolutionary feature of VeriSM is the management mesh, which has created a stir across the global the service management community. What is it exactly? How is it used? What does it mean? Where is it used? How do I create one? Why do I need one? Who uses it? When is it used? The answers to these questions and more will be presented in this hands-on, interactive session. Work with one of the authors of the management mesh to learn how to identify and map elements for a management mesh, map requirements to the mesh, and define the gaps and devise a plan to address the gaps.

Presentation File

Session102.pdf