Service Management World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Session 102: Fishing for GREAT Service Delivery? Hook VeriSM's Management Mesh!

Suzanne Van Hove  (CEO, SED-IT)

Location: Olympic

Date: Tuesday, November 12

Time: 10:00 am - 11:00 am

Pass Type: Conference & Expo Package

Track: Connecting the Dots

Format: Session

Vault Recording: TBD

Audience Level: Intermediate/Advanced

One revolutionary feature of VeriSM is the management mesh, which has created a stir across the global the service management community. What is it exactly? How is it used? What does it mean? Where is it used? How do I create one? Why do I need one? Who uses it? When is it used? The answers to these questions and more will be presented in this hands-on, interactive session. Work with one of the authors of the management mesh to learn how to identify and map elements for a management mesh, map requirements to the mesh, and define the gaps and devise a plan to address the gaps.

Presentation File