Service Management World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

November 9-13, 2019
Omni Resort at ChampionsGate
Orlando, FL
SCHEDULE BUILDER

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Sign In Create Account Export | Need Help?
All Sessions Speakers My Schedule

Session 101: How ITIL, DevOps, and Lean Drive Today's Digital and Agile Organizations

Erika Flora (Principal, BEYOND20)

Location: Colonial A/B

Date: Tuesday, November 12

Time: 10:00am - 11:00am

Pass Type: Conference & Expo Package

Track: Connecting the Dots

Format: Session

Vault Recording: TBD

Audience Level: Intermediate

This session will provide a hands-on, practical, and interactive discussion on how frameworks like ITIL, DevOps, and Lean help organizations survive and thrive in the age of Agile/digital. Attendees will learn how to describe the leading improvement frameworks that support today’s digital businesses, use these frameworks to drive CX and operational excellence, and define the key considerations to creating a lasting Agile organization.