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Marie DiRuzza (Director, Campus Technology & Media Services, Mount Holyoke College)
Chris Chagnon (IT Service Management Architect , Worcester Polytechnic Institute)
Date: Monday, November 11
Time: 9:00am - 3:45pm
Pass Type: Pre-Conference Workshop
Track: One Day Pre-Conference Training, Service Optimization
Vault Recording: TBD
Audience Level: Fundamental
Services are at the core of any service management program. A strong core empowers and enables a high level of performance, while a weak core can limit performance. Many IT organizations struggle to identify their services, weakening their core. This fun, interactive, and collaborative workshop will empower participants to strengthen their cores, positioning them for improved performance. (No sit-ups required!)
Participants will learn service definition best practices, review examples, identify potential pitfalls, and practice what they’ve learned, and they will leave empowered with the tools needed to define robust, durable, business-aligned, and customer-focused IT services. Whether your organization is just getting started or looking to overhaul an existing service catalog or portfolio, this workshop is for you!