November 9-13, 2019
Omni Resort at ChampionsGate
Orlando, FL
Orlando, FL
SCHEDULE BUILDER
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Marie DiRuzza (Director, Campus Technology & Media Services, Mount Holyoke College)
Chris Chagnon (IT Service Management Architect , Worcester Polytechnic Institute)
Location: ChampionsGate
Date: Monday, November 11
Time: 9:00 am - 3:45 pm
Pass Type: Pre-Conference Workshop
Track: One Day Pre-Conference Training, Service Optimization
Vault Recording: TBD
Audience Level: Fundamental
Services are at the core of any service management program. A strong core empowers and enables a high level of performance, while a weak core can limit performance. Many IT organizations struggle to identify their services, weakening their core. This fun, interactive, and collaborative workshop will empower participants to strengthen their cores, positioning them for improved performance. (No sit-ups required!)
Participants will learn service definition best practices, review examples, identify potential pitfalls, and practice what they’ve learned, and they will leave empowered with the tools needed to define robust, durable, business-aligned, and customer-focused IT services. Whether your organization is just getting started or looking to overhaul an existing service catalog or portfolio, this workshop is for you!
DiRuzza__Pre_9_Handout__Educause_Service_Model_Paper.pdf
DiRuzza__Pre9_handout_Service_Definition_Worksheet.pdf
SMW19__DiRuzza_Pre9__Service_Game_Card.pdf
SMW19Marie_DiRuzza__Pre_9__Final.pptx