Pre-9: Implementing Knowledge-Centered Service

Rae Ann Bruno (President , Business Solutions Training, Inc)

Location: Royal Melbourne

Date: Monday, October 15

Time: 9:00am - 3:45pm

Pass Type: Pre-Conference Training - Get your pass now!

Track: Day 1 Workshops

Format: Full Day (6 hour) Pre-Conference Workshop

Vault Recording: TBD

Do you understand the Knowledge-Centered Service (KCS) methodology but aren’t quite sure how to implement it in your organization? If so, this workshop is for you! This hands-on session dives deep into the elements of the KCS adoption roadmap and brings them to life. Not only will you come to understand each element more fully, you will also learn how to build and implement each element from an experienced KCS consultant and trainer. You’ll also learn about the challenges you may face and proven ways to overcome them.

You will leave this workshop with a high-level project plan and everything you need to hit the ground running, including:
• A design workshop agenda
• Training plans and a description of content for all KCS roles
• A sample article quality index, content standard, and style guide