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Pre-8: One-day Workshop: MarsLander®: Making Your ITSM More Agile and Lean

Suresh GP (Managing Director, TaUB Solutions Pte Ltd)

Location: Congressional A

Date: Monday, November 11

Time: 9:00am - 3:45pm

Pass Type: Pre-Conference Workshop

Track: One Day Pre-Conference Training

Vault Recording: TBD

Audience Level: All

In the 20th century, we used ITIL to manage our services and bring the Apollo 13 mission to the Moon and safely back to Earth again. Sending a MarsLander to Mars requires a higher level of service delivery capability. It’s never been done before. A lot more software is involved, along with new, complex systems and unforeseeable events that will require rapid response. Not only will we have to align different team capabilities to ensure software, hardware, and services are in sync, but we will need to be able to manage new demands and changes rapidly, deploying quickly and safely. We will need to be more Agile and Lean. In this workshop, participants will work together on the MarsLander mission, learning about the synergies between ITIL, Agile, and Lean, and applying them to arrive safely on the Red Planet.