Service Management World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Pre-8: One-day Workshop: MarsLander®: Making Your ITSM More Agile and Lean

Suresh GP  (Managing Director, TaUB Solutions Pte Ltd)

Location: Congressional A

Date: Monday, November 11

Time: 9:00 am - 3:45 pm

Pass Type: Pre-Conference Workshop

Track: One Day Pre-Conference Training

Vault Recording: TBD

Audience Level: All

In the 20th century, we used ITIL to manage our services and bring the Apollo 13 mission to the Moon and safely back to Earth again. Sending a MarsLander to Mars requires a higher level of service delivery capability. It’s never been done before. A lot more software is involved, along with new, complex systems and unforeseeable events that will require rapid response. Not only will we have to align different team capabilities to ensure software, hardware, and services are in sync, but we will need to be able to manage new demands and changes rapidly, deploying quickly and safely. We will need to be more Agile and Lean. In this workshop, participants will work together on the MarsLander mission, learning about the synergies between ITIL, Agile, and Lean, and applying them to arrive safely on the Red Planet.

Presentation File