Patricia Blackstaffe (CEO, Strategic Sense Inc)
Location: Olympic B
Date: Monday, October 15
Time: 9:00am - 3:45pm
Pass Type: Conference and Expo Package, Pre-Conference Training - Get your pass now!
Track: Day 1 Workshops
Format: Full Day (6 hour) Pre-Conference Workshop
Vault Recording: TBD
From the design phase through to implementation and customer service sustainment planning, there are three groups of people involved in the success of a project: the leadership team, the technical team, and the end users. Sadly, typical change management activities tend to only address end users just prior to implementation, leaving significant holes in the final product, delivery, and ongoing support.
Successful change management requires organizations to apply multiple techniques to build a repeatable, robust, and scalable strategy. From replacing your ITSM tool to building your knowledge base to designing your DIY platform, all three groups must be included in the change management and adoption planning process. By combining design thinking, human-centered experiential design, and immersive stakeholder engagement strategies, coupled with an understanding of how people move through change, you can help build a stronger company that’s positioned to remain relevant and competitive in its industry.
In this workshop, participants will learn how immersive, experiential change management techniques, agile OCM Patti will show you how a merge of exceptional techniques can significantly improve all aspects of the change, connect people in understanding, align with your business strategy and provide better results. All this in less time than a typical project not using any of these techniques.
Applying organization development with immersive change management techniques, agile organizational change management, and stakeholder involvement significantly reduces resistance to change and increases solution/service adoption and utilization. It’s about creating an experience, not simply adding technology.
• The stages of a design thinking strategy
• The keys to building enterprise transformation agility
• The secrets to designing an experience, not just a tool