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Rae Ann Bruno (Principal, Business Solutions Training)
Location: Colonial B
Date: Monday, November 11
Time: 8:30 am - 3:45 pm
Pass Type: Pre-Conference Workshop
Track: Pre-Conference Training
Vault Recording: TBD
This interactive workshop focuses driving and maximizing the customer experience by optimizing your CX program. This bootcamp focuses on key topics, such as CX vs. CS (customer service), metrics, journey mapping, Voice of the Employee, and CX methodologies. Leave with a blueprint for a CX program that drives value and improves customer satisfaction.