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Pre-7: Two-day Training: Customer Experience Accelerator Bootcamp

Rae Ann Bruno (Principal, Business Solutions Training)

Location: Colonial B

Date: Monday, November 11

Time: 8:30am - 3:45pm

Pass Type: Pre-Conference Workshop

Track: Pre-Conference Training

Vault Recording: TBD

This interactive workshop focuses driving and maximizing the customer experience by optimizing your CX program. This bootcamp focuses on key topics, such as CX vs. CS (customer service), metrics, journey mapping, Voice of the Employee, and CX methodologies. Leave with a blueprint for a CX program that drives value and improves customer satisfaction.