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November 9-13, 2019
Omni Resort at ChampionsGate Orlando, FL
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
This interactive workshop focuses driving and maximizing the customer experience by optimizing your CX program. This bootcamp focuses on key topics, such as CX vs. CS (customer service), metrics, journey mapping, Voice of the Employee, and CX methodologies. Leave with a blueprint for a CX program that drives value and improves customer satisfaction.