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Pre-6: Two-day Training: Service Management Optimization

Doug Tedder  (Principal Consultant , Tedder Consulting LLC)

Location: Colonial A

Date: Monday, November 11

Time: 8:30 am - 3:45 pm

Pass Type: Pre-Conference Workshop

Track: Pre-Conference Training

Vault Recording: TBD

The primary goal of service management is to deliver quality services that enable desired business outcomes. To accomplish this, service providers often face a precarious balancing act of managing customer relationships and requirements, understanding and managing demand and patterns of business activities, aligning internal and external suppliers, while maintaining fiscal responsibility through sound IT investments. If you want to increase the value of your IT services to the business, you should focus first on customer facing processes.