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Darrell Bond (Business Associate , HDI)
Location: Olympic B
Date: Monday, November 11
Time: 8:30am - 3:45pm
Pass Type: Pre-Conference Workshop
Track: Pre-Conference Training
Vault Recording: TBD
Problem management focuses on determining the root cause, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again. Additionally, problem management uses trending data from incident and event management to identify potential failures and correct issues before the customer is impacted. This high-energy workshop is filled with interactive discussion points, practical guidance, templates, quick wins, and tips for successfully implementing best-practice methodologies for problem management.