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Doug Tedder (Principal Consultant , Tedder Consulting LLC)
Location: Olympic A
Date: Monday, November 11
Time: 8:30am - 3:45pm
Pass Type: Pre-Conference Workshop
Track: Pre-Conference Training
Vault Recording: TBD
Incident management is defined as "restoring normal service as quickly as possible, with minimal disruption to the business." This workshop establishes what should be considered "normal service" within a company, as well as how to determine business impact and prioritize incidents to "minimize disruption to the business."