Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Keplyn Robinson (Consultant )
Location: Olympic A
Date: Monday, November 11
Time: 8:30 am - 3:45 pm
Pass Type: Pre-Conference Workshop
Track: Pre-Conference Training
Vault Recording: TBD
Incident management is defined as "restoring normal service as quickly as possible, with minimal disruption to the business." This workshop establishes what should be considered "normal service" within a company, as well as how to determine business impact and prioritize incidents to "minimize disruption to the business."