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Pre-4: Two-day Training: Incident Management

Keplyn Robinson (Consultant )

Location: Olympic A

Date: Monday, November 11

Time: 8:30am - 3:45pm

Pass Type: Pre-Conference Workshop

Track: Pre-Conference Training

Vault Recording: TBD

Incident management is defined as "restoring normal service as quickly as possible, with minimal disruption to the business." This workshop establishes what should be considered "normal service" within a company, as well as how to determine business impact and prioritize incidents to "minimize disruption to the business."