Schedule
Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
Pre-4: ITIL4 Foundation
Greg Sanker (HDI Business Associate and Senior IT Leader, ITSMTransition)
Date: Monday, November 13
Time: 8:30 am - 3:45 pm
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass - Get your pass now!
Session Type: Training
Vault Recording: TBD
ITIL4 is built on the established core of best practices in the ITIL guidance. It provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The course includes a case study that will help participants understand and experience the ITIL guiding principles, service value, and practices through real-world challenges and opportunities.
If you're an IT professional who wants an understanding of the service lifecycle and processes, or if you're actively involved in supporting services and want a better understanding of ITSM best practices, this workshop is for you!
What You'll Learn
- The key concepts of ITIL, service management, and continual improvement
- How ITIL guiding principles can help an organization to adopt and adapt ITIL service management
- The purpose and components of the ITIL service value system, the activities of the service value chain, and how they interconnect
Pre-registration is required to participate in this training. Contact [email protected] to inquire about a Training + Standard conference pass bundle.