Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
Pre-4: ITIL4 Foundation
Greg Sanker (HDI Business Associate and Senior IT Leader, ITSMTransition)
Date: Sunday, November 12
Time: 8:30 am - 5:00 pm
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass - Get your pass now!
Session Type: Training
Vault Recording: TBD
- The key concepts of ITIL, service management, and continual improvement
- How ITIL guiding principles can help an organization to adopt and adapt ITIL service management
- The purpose and components of the ITIL service value system, the activities of the service value chain, and how they interconnect