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John Custy (Managing Consultant, JPC Group)
Date: Sunday, November 10
Time: 8:30am - 5:00pm
Pass Type: Pre-Conference Workshop
Track: Pre-Conference Training
Vault Recording: TBD
This course provides an understanding of the service lifecycle and processes, as well as the best and common practices for service management. Whether adopting ITIL or embarking on continuous service improvement, participants will gain a fundamental understanding of how service, support, and delivery can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. This PeopleCert-accredited course prepares participants for the ITIL4 Foundation certification exam, a prerequisite for all other ITIL certifications.