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Pre-2: Three-day Training: KCS Principles

Julie Mohr (Speaker and Author, JulieLMohr.com)

Location: Royal Melbourne A

Date: Monday, November 11

Time: 8:30am - 3:45pm

Pass Type: Pre-Conference Workshop

Track: Pre-Conference Training

Vault Recording: TBD

This knowledge management provides support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting knowledge management that creates and maintains knowledge as a by-product of the incident management process.