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Julie Mohr (Speaker and Author, JulieLMohr.com)
Date: Saturday, November 9
Time: 8:30am - 5:00pm
Pass Type: Pre-Conference Workshop
Track: Pre-Conference Training
Vault Recording: TBD
This knowledge management provides support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting knowledge management that creates and maintains knowledge as a by-product of the incident management process.