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Pre-12: One-day Workshop: SM + Design Thinking = Solved Business Problems – A Forrester Workshop

Rudy Seber  (Senior Consultant, Forrester)

Chris Gallacher  (Principal Consultant , Forrester)

Location: Augusta A

Date: Monday, November 11

Time: 9:00 am - 3:45 pm

Pass Type: Pre-Conference Workshop

Track: One Day Pre-Conference Training

Vault Recording: TBD

This workshop will teach you key techniques of design thinking and how to apply them to your IT organization to foster an outside-in approach to service design through delivery. Some of the most admired, innovative, and valuable companies in the world have embraced the practice of design — not simply to differentiate their products in the market, but also to improve the way they operate as an organization. This workshop will also examine how customer-obsessed service management leaders like yourselves, can embrace design thinking to enable their organizations to win in today's business world and how they have organized themselves around a human-centered design mindset.

Presentation File