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Location: Augusta A
Date: Monday, November 11
Time: 9:00 am - 3:45 pm
Pass Type: Pre-Conference Workshop
Track: One Day Pre-Conference Training
Vault Recording: TBD
This workshop will teach you key techniques of design thinking and how to apply them to your IT organization to foster an outside-in approach to service design through delivery. Some of the most admired, innovative, and valuable companies in the world have embraced the practice of design — not simply to differentiate their products in the market, but also to improve the way they operate as an organization. This workshop will also examine how customer-obsessed service management leaders like yourselves, can embrace design thinking to enable their organizations to win in today's business world and how they have organized themselves around a human-centered design mindset.