Service Management World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Pre-11: Improve Your CritSit Handling Capability

David Pultorak  (Chief Executive, Acceleres Corporation)

Date: Monday, November 13

Time: 8:30 am - 3:45 pm

Pass Type: Premium Conference Pass - Get your pass now!

Track: Connecting the Dots: Frameworks and Methodologies, Driving Strategic Decision-Making

Session Type: Workshop

Vault Recording: TBD

Audience Level: All

The question is not if, but when you will face a critical situation, like a cyberattack, supply chain issue, or PR nightmare. What is your current capability to prepare for, respond to and follow up in the aftermath of critical situations, individually, as a team, and as an organization? Every day we see more instances of a cringe-worthy, disjointed responses to crises. Don't let that be you and your organization.

In this one-day, interactive Critical Communication Capability® Foundation workshop, you'll have the chance to consider your current CritSit handling capability through a free self-assessment and identify some quick wins for improving it. You'll learn a model that helps make the CritSit problem space more tractable for today's digital organizations. And you'll have a chance to sit the CCC® Foundation certification examination. Passing this examination sets you apart from the crowd as someone who understands CritSit concepts, principles, practices, models and terminology.

Pre-registration is required to participate in this training. Contact HDI[email protected] to inquire about a Premium conference pass.