In today’s digital world, organizations invest in enterprise solutions to help cope with the increasing complexity and lack of visibility into IT. At the end of the day, Technology needs to be adopted by staff and leveraged with efficient processes.

During this session, Vincent Geffray will share the eye-opening results from various surveys on the state of incident and response management and how the lack of response automation, communication and collaboration hurts the business and negatively affects IT staff's morale.

Join Vincent to:

• Learn how your organization compares to industry benchmarks as it relates to cost of IT downtime per minute, time to respond, number of major incidents
• Understand why quickly engaging the right team of IT experts is a hard thing to do
• Understand the mechanisms that lead to a call storm and learn how to prevent it
• Learn how automation can help improve your incident process and streamline the communication between the Service Desk, your IT teams and impacted business users