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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Keynote: Navigating the ITSM Landscape: Finding the Right Fit for Your Organization

Michael Fuson  (Senior Solutions Architect and Consultant, Excalibur Data Systems Inc)

Location: Grand Caribbean Ballroom 7

Date: Tuesday, November 14

Time: 8:30 am - 10:00 am

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Session Type: Keynote

Vault Recording: TBD


Join me for an exciting ride into the heart of ITSM toolsets. Are they different, the same? How do you choose the toolset that best suits your organization? We’ll talk about things from a high level and discuss some of the decision points customers have shared with us. Let’s unwind the mystery and have fun while doing it.