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General Session: Establishing a Trusted Partnership between IT and the Business

Jim Dulle ( Vice President - Operations & Information Technology , First American)

Date: Tuesday, November 12

Time: 8:30am - 9:45am

Pass Type: Conference & Expo Package, Executive Connections

Track: Keynote

Vault Recording: TBD

First American’s core values can be simply described as People First. This is their perspective every time the business and the IT department work together to accomplish goals for better business results. This successful relationship is based on trust and credibility. The business, employees and customers cannot afford over-complicating any IT service or solution – it just needs to work to get the job done because the business depends on it. Jim Dulle will share examples and experiences that were critical in creating this valued relationship between the business and IT and matured from order taker, to business partner to trusted advisor.