Service Management World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Closing General Session: Leadership: The Power of Profitable Conversations

Amy Hutchens  (Award-Winning Speaker, Author, and Business Strategist)

Location: International Ballroom

Date: Wednesday, November 13

Time: 4:30 pm - 5:30 pm

Pass Type: Conference & Expo Package

Track: Keynote

Vault Recording: TBD

In this fascinating keynote, leaders will be inspired and equipped to raise the performance and productivity levels in themselves and with their teams, one profitable conversation at a time. Executives and managers who hone their communication skills to raise the level of critical thinking in every conversation outpace their competitors all day long. They know how to lead teams to be are better decision makers, problem solvers, communicators, and collaborators. Through humor, wisdom, and powerful exercises, you’ll get practical tools for choosing and crafting conversations that fuel top performers and drive better behaviors.

Presentation File