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Building a Successful IT Self Service System

Jane Leahy (Senior Solution Engineer, Cherwell)

Location: Augusta

Date: Wednesday, November 13

Time: 10:00am - 10:45am

Pass Type: Conference & Expo Package, Expo Only Pass

Track: Putting IT to Work: Tech Talks

Vault Recording: TBD

IT Self Service is becoming more and more important in today’s customer-centric world. Organizations that build successful self-service portals and solutions, are those that take the time to plan-out their strategies and take full advantage of their tools’ out-of-the-box capabilities, then pair them with their organizations’ needs and expectations. Let’s delve into what successful self-service systems should offer their users, and how to implement them with as little hassle as possible.