Service Management World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Breakfast Briefing 6: Human, Not Digital, Transformation: The Rise of the Humans

Barclay Rae  (Owner, Barclay Rae Consulting)

Location: Royal Melbourne

Date: Wednesday, November 13

Time: 7:30 am - 8:15 am

Pass Type: Conference & Expo Package

Track: Breakfast Briefing

Vault Recording: TBD

We are increasing traveling towards a new future of work and lifestyle, where the lines are more and more blurred between real-life human existence and virtual digital intelligence and automation. There’s no point in putting our heads in the sand and ignoring this – in most cases this represents opportunities: opportunities to do more interesting work, to be more human centered, to remove dull and error prone tasks – all these certainly, but also many exciting opportunities to do new things that we as humans can’t do or couldn’t imagine doing only a few years back.
The challenge is the current and ongoing period of transformation – moving from old to new ways of working, organizational models. use of new tools and new levels of integration…It's fine to talk about how to digitally transform an organization, however there is still much to do to prepare and position people and teams and ways of working to be able to get real value from transformation. Whiles we often focus too much on the technical and ‘digital’ side of change and how to deploy new tools and models, the challenge still rests with ourselves as people – what will we do, how do we reposition ourselves and stay relevant?

The good news is that what we do best and where we add value is still very much human territory – we need to ensure that we focus on the things that we can do better than machines and where we add more value. Our industry is waking up to this with more human content appearing in frameworks and dialogue. The future is definitely human and our ability to mover with digital transformation rests on our ability to transform ourselves. This session looks at how we as individuals and organizations can do this and lead our industry now and in the future.