Breakfast Briefing 6: Customer Case Study:Self-Help Technology Yields Positive Self-Service Results

Nathan Gaude (Manager of Direct Services , Elliott Davis)

Evan Carlson (VP, Business Development & Strategy, EasyVista)

Location: Royal Melbourne

Date: Wednesday, October 17

Time: 7:30am - 8:15am

Pass Type: Conference and Expo Package - Get your pass now!

Track: Breakfast Briefing

Format: 45 Minute Facilitated Discussion Group

Vault Recording: TBD

Elliott Davis, a top accounting, tax, assurance, and consultancy, who is consistently voted “Best Places to Work” makes employee satisfaction a top priority. Providing a better employee experience is paramount in driving both productivity and employee satisfaction.

In 2018, Elliott Davis rolled out a new, company-wide technology project, “InTune”, which focused on improving the onboarding process for professional staff. The CIO set a goal of reducing service desk calls by 20% by providing employees the answers they need for common questions.

In this session, Nathan Gaude, Manager of Direct Services for Elliott Davis, and Evan Carlson, VP of Business Development and Strategy at EasyVista, will explore what modern knowledge tools, analytics and best practices you should use to deliver more engaging, interactive knowledge experiences to your employees and customers to help reduce service desk calls, improve employee onboarding, and efficiently support technology rollouts in your organization.