Breakfast Briefing 5: Why EMPLOYEE Service Management is the ESM You Should Focus On

Liz Beckner (Solutions Consultant , Samanage)

Location: Royal Dublin

Date: Wednesday, October 17

Time: 7:30am - 8:15am

Pass Type: Conference and Expo Package - Get your pass now!

Track: Breakfast Briefing

Format: 45 Minute Facilitated Discussion Group

Vault Recording: TBD

For decades it seems like the focus on growing IT is how it can be more strategic for the business, but what fell by the wayside is how the employees were affected by this laser focus. Each employee has different needs and requirements based on their role within the company, but more often than not internal service providers aren’t treating the employees with the same level of exceptional service that their external customers receive. From inconsistency and silos, to a lack of visibility, each and every employee from marketing and sales, to facilities and accounting, are human beings that are portable, moving departments, multitasking like crazy, and, yes, submitting tickets and requests frequently to ensure they can stay productive.

So, imagine if you could eliminate the silos and increase collaboration across the organization from service providers to the employees making requests? It’s time to create effortless support and services, while centralizing the service management experience on a unified platform.