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Doug Rabold (Owner, Bold Ray Consulting)
Date: Wednesday, November 13
Time: 7:30am - 8:15am
Pass Type: Conference & Expo Package, Executive Connections
Track: Breakfast Briefing
Format: Case Study
Vault Recording: TBD
Audience Level: Intermediate/Advanced
How often has your change manager, your service delivery manager, or (worse) your CIO observed that there seem to be far too many emergency changes in your environment? How many of those "emergencies" were truly hair-on-fire moments? How many were simply administrative or governance failures? If your organization’s “emergencies” fit into that latter category, you need to more clearly define what constitutes an emergency change, implement a new type of RFC, layer in governance to the change process, and hold change owners more accountable for accuracy. If your organization struggles with too many RFCs being classified as "emergencies" this session is for you.