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Breakfast Briefing 5: Emergency, 911!: Dealing with Emergency Changes

Doug Rabold (Owner, Bold Ray Consulting)

Location: Royal Dublin

Date: Wednesday, November 13

Time: 7:30am - 8:15am

Pass Type: Conference & Expo Package

Track: Breakfast Briefing

Format: Case Study

Vault Recording: TBD

Audience Level: Intermediate/Advanced

How often has your change manager, your service delivery manager, or (worse) your CIO observed that there seem to be far too many emergency changes in your environment? How many of those "emergencies" were truly hair-on-fire moments? How many were simply administrative or governance failures? If your organization’s “emergencies” fit into that latter category, you need to more clearly define what constitutes an emergency change, implement a new type of RFC, layer in governance to the change process, and hold change owners more accountable for accuracy. If your organization struggles with too many RFCs being classified as "emergencies" this session is for you.