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Breakfast Briefing 4: The Data-Driven Design Thinking Process

Ryan LaMarche  (WPI UXDM , Research Lab)

Location: Congressional A/B

Date: Wednesday, November 13

Time: 7:30 am - 8:15 am

Pass Type: Conference & Expo Package

Track: Breakfast Briefing

Format: Breakfast Briefing

Vault Recording: TBD

Audience Level: All

In service management, it can often be easy to forget who the "end user" really is, so it’s all too easy to make assumptions about what they really want. However, in order to effectively understand our end users’ goals, needs, pain points, and frustrations, it is crucial to obtain data to reinforce or invalidate our assumptions. In this session, you’ll learn why collecting data about your users is important, how to use rigorous methods and frameworks to obtain and analyze data, and how to approach and apply the design thinking process.

Presentation File