Breakfast Briefing 3: Support Teams Don’t Have To Do It All: Delivering Successful Employee Self-Service is Possible

Anand Rajaram (Product Lead, LogMeIn)

Location: Colonial A/B

Date: Wednesday, October 17

Time: 7:30am - 8:15am

Pass Type: Conference and Expo Package - Get your pass now!

Track: Breakfast Briefing

Format: 45 Minute Facilitated Discussion Group

Vault Recording: TBD

Customer support has rapidly evolved to meet the changing expectations of their on-demand audience. Self-service support, for example, has become table stakes for most consumers. However, improvements in self-service support haven’t been experienced in the internal support arena even though more than 60% percent of employees, in a recent survey, said that they would be likely to use self-help at work. Internal support needs to evolve, and making advancements in employee self-service is the first step. Join this session as we dive into employee support trends you need to know, why self-service has often been un-successful, and best practices for deploying triumphant self-service.