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Breakfast Briefing 3: AI and Automation Are Changing the ITSM Game

Akhil Sahai  (Chief Product Officer , Symphony Summit)

John Thompson  (Associate Director , Greater Toronto Airports Authority)

Location: Colonial A/B

Date: Wednesday, November 13

Time: 7:30 am - 8:15 am

Pass Type: Conference & Expo Package

Track: Breakfast Briefing

Format: Breakfast Briefing

Vault Recording: TBD

Audience Level: Intermediate

IT service teams are under constant pressure to do more with less, while also delivering superior customer service and reduced downtime. But complexity is also increasing. Artificial intelligence and machine learning offer opportunities to address these dueling situations and improve ITSM overall. In this session, learn about the challenges that organizations are facing with respect to IT operations and examine how IT managers and directors can implement AI to improve their operations. You’ll walk away with a better understanding of the constraints and challenges that IT teams are facing with respect to budgets, personnel, and customer expectations, the ways in which AI and automation and transforming IT operations and service management, and the steps organizations can take to encourage AI adoption and capture the benefits of these new technologies.

Presentation File