November 9-13, 2019
Omni Resort at ChampionsGate
Orlando, FL
Orlando, FL
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Brian Fox (Program Director, Sitel)
Dan Wilson (Senior Director, End User Computing, Hertz)
Date: Wednesday, November 13
Time: 7:30am - 8:15am
Pass Type: Conference & Expo Package, Executive Connections
Track: Breakfast Briefing
Format: Session
Vault Recording: TBD
Audience Level: Intermediate/Advanced
In this session, Dan Wilson and Brian Fox will share their counterintuitive perspective on ITSM, featuring real-world, tried-and-tested practices that break the mold of best/common practices taught across the ITSM industry.
• Get out of Outlook and get social (media)!
• Shift right, not left!
• Dashboards are crashboards!
• People aren’t your most valued asset!
• Stop scheduling employee training!
• Increase your ASA ASAP!
• Empower your staff to ignore SLAs!
• More problem tickets, please!
Stop being cookie cutter and start humanizing ITSM!