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November 9-13, 2019
Omni Resort at ChampionsGate Orlando, FL
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In this session, Dan Wilson and Brian Fox will share their counterintuitive perspective on ITSM, featuring real-world, tried-and-tested practices that break the mold of best/common practices taught across the ITSM industry.
• Get out of Outlook and get social (media)! • Shift right, not left! • Dashboards are crashboards! • People aren’t your most valued asset! • Stop scheduling employee training! • Increase your ASA ASAP! • Empower your staff to ignore SLAs! • More problem tickets, please! Stop being cookie cutter and start humanizing ITSM!