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Agile ITSM: New Ways of Working for High Velocity Teams

Colin Saunders (Solutions Engineer, Atlassian)

Date: Wednesday, November 13

Time: 10:00am - 10:45am

Pass Type: Conference & Expo Package, Expo Only Pass

Track: Putting IT to Work: Tech Talks

Vault Recording: TBD

In a world of digital transformation, Agile, and DevOps, the way that IT teams work is rapidly evolving. Is your IT team still struggling to adapt to new ways of working?
In this session, we’ll cover the tools, people, and best practices, to build a lean, mean, agile ITSM machine:- Build team culture with Atlassian’s Open philosophy
- How to lean into the future of “Lean and Agile ITSM”
- Integrate DevOps best practices into the way IT teams work
- Improve self-service by “shifting left,” or knowledge-centric support
- Lower MTTR (mean time to resolution) by improving incident response communications and collaboration
- Improve the flow of your change control with agile ways of working
- Plus challenges and lessons learned from customers around the globe