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November 9-13, 2019
Omni Resort at ChampionsGate Orlando, FL
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AI and Employee Support: A Match Long Over Due, Learning from Johnson & Johnson's AI Deployment
Chris Savio (Senior Product Marketing Manager, Bold360 by LogMeIn)
Anthony Pacitti (IT Manager, End User Experience, Johnson & Johnson)
Location: ChampionsGate
Date: Wednesday, November 13
Time: 10:00 am - 10:45 am
Pass Type:
Conference & Expo Package, Expo Only Pass
Track:
Putting IT to Work: Tech Talks
Format:
Case Study
Vault Recording: TBD
Employee expectations for support are rapidly evolving, and internal support teams are being measured against consumer-like experiences. Businesses are turning to Artificial intelligence to help take up this challenge and modernize their employee support. In this session, you will learn how Johnson & Johnson is meeting theses growing expectations head-on with AI-Powered IT support. You will walk away learning about industry trends for AI and employee self-service, and challenges AI can solve. You’ll also hear first-hand how Johnson & Johnson approached their ITSM AI initiative, challenges they overcame and results they’re seeing.
