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AI and Employee Support: A Match Long Over Due, Learning from Johnson & Johnson's AI Deployment

Chris Savio  (Senior Product Marketing Manager, Bold360 by LogMeIn)

Anthony Pacitti  (IT Manager, End User Experience, Johnson & Johnson)

Location: ChampionsGate

Date: Wednesday, November 13

Time: 10:00 am - 10:45 am

Pass Type: Conference & Expo Package, Expo Only Pass

Track: Putting IT to Work: Tech Talks

Format: Case Study

Vault Recording: TBD

Employee expectations for support are rapidly evolving, and internal support teams are being measured against consumer-like experiences. Businesses are turning to Artificial intelligence to help take up this challenge and modernize their employee support. In this session, you will learn how Johnson & Johnson is meeting theses growing expectations head-on with AI-Powered IT support. You will walk away learning about industry trends for AI and employee self-service, and challenges AI can solve. You’ll also hear first-hand how Johnson & Johnson approached their ITSM AI initiative, challenges they overcame and results they’re seeing.