Help
Location: Cayman Court
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass
Session Type: Event Experience
Registration and Information: Pre-Conference Training Only
Location: Pre-Function North
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass
Session Type: Registration
Pre-1: HDI Support Center Director
Speaker: Randy Celaya (The Coaching Bridge)
Location: St. Croix 1
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass
Session Type: Training
Pre-2: HDI Support Center Manager
Speaker: Doug Tedder (Tedder Consulting LLC)
Location: St. Croix 2
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass
Session Type: Training
Speaker: Darrell Bond (RADAR Solutions Group)
Location: St. Croix 3
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass
Session Type: Training
Location: Cayman Court
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass
Session Type: Event Experience
Location: Cayman Court
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass
Session Type: Event Experience
Registration and Information: Pre-Conference Training Only (Premium Conference After 1:00pm)
Location: Pre-Function North
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass
Session Type: Registration
Pre-1: HDI Support Center Director
Speaker: Randy Celaya (The Coaching Bridge)
Location: St. Croix 1
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass
Session Type: Training
Pre-2: HDI Support Center Manager
Speaker: Doug Tedder (Tedder Consulting LLC)
Location: St. Croix 2
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass
Session Type: Training
Speaker: Darrell Bond (RADAR Solutions Group)
Location: St. Croix 3
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass
Session Type: Training
Speaker: Rae Ann Bruno (Business Solutions Training, INc.)
Location: Turks 6
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass
Session Type: Training
Pre-6: Artificial Intelligence in the Support Organization
Speaker: Josh Streets (The Scoreboard Group)
Location: Grand Caribbean 4
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass
Session Type: Training
Location: Cayman Court
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass
Session Type: Event Experience
Location: Kingston Hall
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass
Session Type: Event Experience
Registration and Information: Premium Conference Only (Standard Registration After 1:30pm)
Location: Pre-Function North
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Registration
Pre-1: HDI Support Center Director
Speaker: Randy Celaya (The Coaching Bridge)
Location: St. Croix 1
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass
Session Type: Training
Pre-2: HDI Support Center Manager
Speaker: Doug Tedder (Tedder Consulting LLC)
Location: St. Croix 2
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass
Session Type: Training
Speaker: Darrell Bond (RADAR Solutions Group)
Location: St. Croix 3
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass
Session Type: Training
Speaker: Rae Ann Bruno (Business Solutions Training, INc.)
Location: Turks 6
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass
Session Type: Training
Pre-6: Artificial Intelligence in the Support Organization
Speaker: Josh Streets (The Scoreboard Group)
Location: Grand Caribbean 4
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass
Session Type: Training
Speaker: Deborah Monroe (Ignite Achievements Int'l)
Location: Grand Caribbean 10
Pass Type: Premium Conference Pass
Track: Connecting the Dots: Frameworks and Methodologies, Optimizing Culture and Leadership
Session Type: Workshop
Pre-8: ITSM Unplugged: From Fundamentals to Trends Driving the Industry Forward
Speakers: Marie DiRuzza (Mount Holyoke College), Christopher Chagnon (ITSM)
Location: Grand Caribbean 11
Pass Type: Premium Conference Pass
Track: Connecting the Dots: Frameworks and Methodologies, Driving Strategic Decision-Making
Session Type: Workshop
Pre-9: Innovating the Service Portal
Speaker: Phyllis Drucker (EZ2BGR8)
Location: Grand Caribbean 12
Pass Type: Premium Conference Pass
Track: Modernizing Service Management, Driving Strategic Decision-Making
Session Type: Workshop
Location: Kingston Hall
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass
Session Type: Event Experience
Keynote: Everest-Level Resilience: Overcoming Adversity and Reaching High Goals
Speaker: Jim Davidson
Location: Grand Caribbean Ballroom 7
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Keynote
Book Signing Featuring Jim Davidson
Speaker: Jim Davidson
Location: Pre-Function North
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Event Experience
Welcome Reception in the Expo Hall
Location: Grand Caribbean Ballroom
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Event Experience
Revolutionizing Services with Gen-AI: Paving Way for Exceptional Employee Experience
Speaker: Ken Gonzalez (FreshWorks)
Location: Solution Spotlight Stage, Expo Hall
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Solution Spotlight
The Unbeatable Power of Service Operations (ITSM + ITOM)
Speaker: Bruce Randall (ServiceNow)
Location: Solution Spotlight Stage, Expo Hall
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Solution Spotlight
Location: Kingston Hall
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Event Experience
Location: Pre-Function North
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Registration
Keynote: Innovation & Convergence in the 21st Century
Speaker: Kian Gohar
Location: Grand Caribbean Ballroom 7
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Keynote
Keynote: Navigating the ITSM Landscape: Finding the Right Fit for Your Organization
Speaker: Michael Fuson (Excalibur Data Systems Inc)
Location: Grand Caribbean Ballroom 7
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Keynote
Book Signing Featuring Kian Gohar
Speaker: Kian Gohar
Location: Pre-Function North
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Event Experience
Session 101: Unveiling AI's Heart and Brain: An ITSM and AI Journey Inspired by "The Wizard of Oz"
Speakers: Katrina Macdermid (HIT Global), Wesley Eugene (IDEO)
Location: Grand Caribbean 12
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management
Session Type: Session
Session 102: KCS Is Better the Second Time Around
Speakers: Joseph Kieltyka (Sandia National Laboratories), Goldie Mitchell (Sandia National Laboratories), Shelby Jones (Sandia National Laboratories)
Location: Grand Caribbean 8
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Connecting the Dots: Frameworks and Methodologies
Session Type: Session
Session 103: The State of Experience in the Workplace
Speakers: Rae Ann Bruno (Business Solutions Training, INc.), Neal Keating (Experience Collab), Weston Morris (Unisys Corporation), Kym Bowen (T-Mobile), Joe Fugere (University of Alaska Anchorage)
Location: Grand Caribbean 4
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management, Optimizing Culture and Leadership
Session Type: Session
Session 104: Cultural Transformation: A Focus on Organizational Change Management and ITSM
Speaker: Michael Fuson (Excalibur Data Systems Inc)
Location: Grand Caribbean 11
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Optimizing Culture and Leadership, Modernizing Service Management
Session Type: Session
Session 105: Going from Zero to 100 in ITSM
Speaker: Ahmed Issawi (LAFCU)
Location: Turks 6
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management, Connecting the Dots: Frameworks and Methodologies
Session Type: Session
Session 106: Magical Thinking and Other Service Management Project Killers
Speaker: Glen Hoffmann (Computer Design & Integration)
Location: Grand Caribbean 10
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Driving Strategic Decision-Making
Session Type: Session
Session 201: Transformation Consternation
Speaker: Roy Atkinson (Clifton Butterfield, LLC)
Location: Grand Caribbean 12
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Driving Strategic Decision-Making, Modernizing Service Management
Session Type: Session
Session 203: Are You Looking For Perspiration or Inspiration in Your IT Operating Model?
Speaker: David Clifford (West Monroe)
Location: Grand Caribbean 4
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management, Optimizing Culture and Leadership
Session Type: Session
Session 204: From Here to There: Moving Forward by Changing Leadership Lenses
Speaker: Steve Fullerton (Clemson University)
Location: Grand Caribbean 11
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Optimizing Culture and Leadership
Session Type: Session
Session 205: Modernizing the Service Portal: Let the Humans Be Heard!
Speaker: Phyllis Drucker (EZ2BGR8)
Location: Grand Caribbean 10
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management
Session Type: Session
Session 206: Creating a Service Framework: Building SLAs, OLAs, and UCs
Speaker: Michael Hanson (PSCU)
Location: Turks 6
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Connecting the Dots: Frameworks and Methodologies, Driving Strategic Decision-Making
Session Type: Session
Location: Kingston Hall
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Event Experience
Transforming Employee Experience with Generative AI
Speaker: David Flesh (Freshworks)
Location: St. Croix 2
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Lunch & Learn
Location: Grand Caribbean Ballroom
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Event Experience
Secure by Default: Evolving Security Expectations
Speaker: Jason Kikta (AutoMox)
Location: Solution Spotlight Stage, Expo Hall
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Solution Spotlight
Leveraging Cultural Intelligence in Phishing Attempts
Speaker: Arianna Theofan (TopDesk)
Location: Solution Spotlight Stage, Expo Hall
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Solution Spotlight
Uncovering the Total Impact of your Support Tools
Speaker: Chris Savio (GoTo)
Location: Solution Spotlight Stage, Expo Hall
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Solution Spotlight
Session 301: See the Whole, Not a Hole
Speakers: David Moskowitz (DVMS Institute LLC), David Nichols (DVMS Institute)
Location: Grand Caribbean 8
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Driving Strategic Decision-Making, Modernizing Service Management
Session Type: Session
Session 302: Putting the Pieces Together: Better Service Delivery Through Practice Addition
Speaker: Valence Howden (Infotech Research Group)
Location: Grand Caribbean 12
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Connecting the Dots: Frameworks and Methodologies, Modernizing Service Management
Session Type: Session
Session 303: A Chatbot Wrote This Presentation
Speaker: Chris Chagnon (MathWorks)
Location: Grand Caribbean 4
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management, Driving Strategic Decision-Making
Session Type: Session
Session 304: From What the... to World Class: You Can Do M.A.G.I.C.
Speakers: Josh Nelson (Power Design, Inc.), Jose Pujol (Power Design)
Location: Grand Caribbean 11
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Optimizing Culture and Leadership, Modernizing Service Management
Session Type: Session
Session 305: Are SLAs Dead?: Understanding How XLAs Can Help Your Business
Speaker: Neil Keating (Experience Collab)
Location: Grand Caribbean 10
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management, Connecting the Dots: Frameworks and Methodologies
Session Type: Session
Session 306: I Caught a Fish and It Was THIS BIG!: Storytelling Using Your Metrics and Data
Speaker: Deborah Monroe (Ignite Achievements Int'l)
Location: Turks 6
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Driving Strategic Decision-Making, Optimizing Culture and Leadership
Session Type: Session
Networking Reception in the Expo Hall
Location: Grand Caribbean Ballroom
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Event Experience
Light Up the Night Conference Party!
Location: Cayman Court
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Event Experience
Location: Kingston Hall
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Event Experience
Location: Pre-Function North
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Registration
Speaker: Sara Frasca (POINT Northeast)
Location: Grand Caribbean Ballroom 7
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Keynote
Session 401: Building a Strong Case for Change: Insights from IT Leaders
Speakers: Michael Hanson (PSCU), Lorraine Williams (Manatee County Sheriff), Josh Nelson (Power Design, Inc.), Nicholas Pollock (Tampa International Airport)
Location: Grand Caribbean 8
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Driving Strategic Decision-Making, Connecting the Dots: Frameworks and Methodologies
Session Type: Session
Session 402: Moving Beyond Service Management: Introducing the DVMS
Speaker: Patrick von Schlag (Deep Creek Center Inc.)
Location: Grand Caribbean 4
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Connecting the Dots: Frameworks and Methodologies, Driving Strategic Decision-Making
Session Type: Session
Session 403: Continual Improvement and True Crime
Speaker: Vicki Rogers (Georgia Institute of Technology)
Location: Grand Caribbean 12
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management, Optimizing Culture and Leadership
Session Type: Session
Session 404: Changing the World One Taco at a Time
Speaker: Nancy Robinson (Health First, Inc.)
Location: Grand Caribbean 11
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Optimizing Culture and Leadership
Session Type: Session
Session 405: The Next Generation of Service and Experience Management
Speaker: Alan Nance (ExperienceCollab)
Location: Turks 6
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management, Connecting the Dots: Frameworks and Methodologies
Session Type: Session
Session 406: Experience + Service Management: A Winning Combination
Speaker: Matt Beran (InvGate)
Location: Grand Caribbean 10
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Connecting the Dots: Frameworks and Methodologies, Modernizing Service Management
Session Type: Session
[VIRTUAL] Keynote: Everest-Level Resilience: Overcoming Adversity and Reaching High Goals
Speaker: Jim Davidson
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Virtual Session
Session 501: In Harmony: Blending Enterprise IT Service Management with IT Portfolio Work Planning
Speaker: Donna Gregorio (The MITRE Corporation)
Location: Grand Caribbean 8
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Driving Strategic Decision-Making, Modernizing Service Management
Session Type: Session
Session 502: Organizational Change Management: Thriving Through Transformation
Speakers: Jessica Szalla (Giant Eagle), Caitlin Price (Giant Eagle, Inc.)
Location: Grand Caribbean 12
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Connecting the Dots: Frameworks and Methodologies, Optimizing Culture and Leadership
Session Type: Session
Speakers: Valence Howden (Infotech Research Group), Greg Sanker (ITSMTransition), Phyllis Drucker (EZ2BGR8), Doug Tedder (Tedder Consulting LLC)
Location: Grand Caribbean 4
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management
Session Type: Session
Session 504: Driving Positive Experiences Through the Use of Guiding Principles
Speakers: Jeff Jensen (I Train IT Leaders LLC), Rae Ann Bruno (Business Solutions Training)
Location: Grand Caribbean 10
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Optimizing Culture and Leadership, Modernizing Service Management
Session Type: Session
Session 505: What XLAs Are Not
Speaker: Doug Rabold (Bold Ray Consuting)
Location: Grand Caribbean 11
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management, Connecting the Dots: Frameworks and Methodologies
Session Type: Session
Speaker: Duffy Miller (Wesco International)
Location: Turks 6
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Driving Strategic Decision-Making, Connecting the Dots: Frameworks and Methodologies
Session Type: Session
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Virtual Session
Speakers: Katrina Macdermid (HIT Global), Wesley Eugene (IDEO)
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management
Session Type: Virtual Session
[VIRTUAL] Session 106: Magical Thinking and Other Service Management Project Killers
Speaker: Glen Hoffmann (Computer Design & Integration)
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Driving Strategic Decision-Making
Session Type: Virtual Session
Location: Kingston Hall
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Event Experience
Lunch & Learn: High Velocity ITSM: Practices and Solutions for High-Performing Teams
Speaker: Vish Ankolekar (Atlassian)
Location: St. Croix 2
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Lunch & Learn
Location: Grand Caribbean Ballroom
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Event Experience
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Virtual Session
[VIRTUAL] Session 201: Transformation Consternation
Speaker: Roy Atkinson (Clifton Butterfield, LLC)
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Driving Strategic Decision-Making, Modernizing Service Management
Session Type: Virtual Session
[VIRTUAL] Session 205: Modernizing the Service Portal: Let the Humans Be Heard!
Speaker: Phyllis Drucker (EZ2BGR8)
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management
Session Type: Virtual Session
Reimagining Employee Onboarding with Single-Touch Workflow Automation in ServiceDesk Plus
Speaker: Kumaravel Ramakrishnan (ManageEngine)
Location: Solution Spotlight Stage, Expo Hall
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Solution Spotlight
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Virtual Session
Embracing Agile ITSM with Jira Service Management
Speaker: Vish Ankolekar (Atlassian)
Location: Solution Spotlight Stage, Expo Hall
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Solution Spotlight
Speaker: Valence Howden (Infotech Research Group)
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Connecting the Dots: Frameworks and Methodologies, Modernizing Service Management
Session Type: Virtual Session
[VIRTUAL] Session 305: Are SLAs Dead?: Understanding How XLAs Can Help Your Business
Speaker: Neal Keating (Experience Collab)
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management, Connecting the Dots: Frameworks and Methodologies
Session Type: Virtual Session
Location: Grand Caribbean Ballroom, Solution Spotlight Stage
Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Event Experience
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Virtual Session
Session 601: Co-Managed IT: Partnering with a Managed Service Provider
Speaker: Stephen Buyze (Advanced Global MSP Coaching)
Location: Grand Caribbean 8
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Driving Strategic Decision-Making, Connecting the Dots: Frameworks and Methodologies
Session Type: Session
Session 603: Radically Change the Way You Work with Service Management
Speaker: Sandi Conrad (Info-Tech Research Group)
Location: Grand Caribbean 12
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management
Session Type: Session
Session 604: The Transformative Impact of AI in the IT Industry
Speaker: Alain Alvarez Legra (United Data Technologies)
Location: Grand Caribbean 11
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Connecting the Dots: Frameworks and Methodologies
Session Type: Session
Session 605: The Practical WHO-HOW-WHAT Approach to Organizational Change Management
Speaker: Thorsten Manthey (TCS)
Location: Grand Caribbean 10
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Optimizing Culture and Leadership
Session Type: Session
Session 606: The Powerful Workflows of Enterprise Service Management
Speaker: Anthony Orr (CDW)
Location: Turks 6
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management, Driving Strategic Decision-Making
Session Type: Session
[VIRTUAL] Keynote: Innovation & Convergence in the 21st Century
Speaker: Kian Gohar
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Virtual Session
Speaker: Sara Frasca (POINT Northeast)
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Virtual Session
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Virtual Session
[VIRTUAL] Session 403: Continual Improvement and True Crime
Speaker: Vicki Rogers (Georgia Institute of Technology)
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management, Optimizing Culture and Leadership
Session Type: Virtual Session
[VIRTUAL] Session 406: Experience + Service Management: A Winning Combination
Speaker: Matt Beran (InvGate)
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Connecting the Dots: Frameworks and Methodologies, Modernizing Service Management
Session Type: Virtual Session
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Virtual Session
[VIRTUAL] Session 502: Organizational Change Management: Thriving through Transformation
Speakers: Jessica Szalla (Giant Eagle), Caitlin Price (Giant Eagle, Inc.)
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Connecting the Dots: Frameworks and Methodologies, Optimizing Culture and Leadership
Session Type: Virtual Session
[VIRTUAL] Session 504: Driving Positive Experiences through the use of Guiding Principles
Speakers: Jeff Jensen (I Train IT Leaders LLC), Rae Ann Bruno (Business Solutions Training, INc.)
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Optimizing Culture and Leadership
Session Type: Virtual Session
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Session Type: Virtual Session
[VIRTUAL] Session 603: Radically Change the Way You Work with Service Management
Speaker: Sandi Conrad (Info-Tech Research Group)
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Modernizing Service Management
Session Type: Virtual Session
[VIRTUAL] Session 605: The Practical WHO-HOW-WHAT Approach to Organizational Change Management
Speaker: Thorsten Manthey (TCS)
Location: On-Demand
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Optimizing Culture and Leadership
Session Type: Virtual Session